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Global Annual Review 2021 The New Equation – Building trust – delivering sustained outcomes

Welcome to our 2021 Global Annual Review, where we look at the impact we are having on the world of business, the planet and society. And where we discuss our strategy – The New Equation – as well as our future plans for growth and our commitment to quality.

CEO Survey hero image

Chairman’s introduction
In this year’s review, we set out our plans for recruiting an extra 100,000 colleagues. Explore how we manage risks and engage with stakeholders. Provide details of our revenue growth and investments. Look at the work we do with clients to build trust and deliver sustained outcomes. Describe how we are organised and the standards we expect of ourselves. And report on our progress against the 21 core stakeholder capitalism metrics agreed with the World Economic Forum.

Read the Chairman’s introduction

0 PwC people in 156 countries across the world

0 PwC firms’ gross revenues in FY21

0 Businesses are clients of PwC

0 Additional investment in technology to drive audit quality

Information on revenues, net income and investments

In FY21 revenues across the world rose by 2% driven by clients’ ongoing need for assurance services and increasing demand for deals and restructuring work. We also invested $2.6bn in our people and operations.

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Working together to help address urgent challenges

Understanding, measuring and disclosing your impact is key to addressing the pressing issues of today like climate change. We are committed to net zero greenhouse gas emissions by 2030 and pleased that our emission reduction targets were recently validated by the Science Based Targets Initiative (SBTi).

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  • FY21
  • FY20

Enabling and developing our workforce

Our 295,000 colleagues around the world are our greatest asset and the foundation for our success. We are focused on creating opportunities for our people that will enable them to achieve their potential, build rewarding and sustainable careers and become inclusive leaders.

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Bringing together the best technology thinking

We are proud that more than 200,000 organisations – including 84% of the Fortune Global 500 – choose to be our clients. We are dedicated to helping them thrive in a rapidly changing world.

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A breakdown of our clients

Delivering quality services across all our businesses

Delivering high-quality work is at the heart of everything we do at PwC – and is something that all our stakeholders rightly expect of us.

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Focus on quality illustration

How we identify and manage key risks

In a rapidly changing world it is vital that we work together to understand the risks faced by PwC and implement effective responses to mitigate them.

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The standards we expect; our codes of conduct

Consistent high standards across everything we do are fundamental to the success of PwC. Our global governance board plays a key role in overseeing the rigorous standards that every PwC member firm agrees to comply with.

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WEF IBC metrics report

As part of our commitment to transparency we are including an overview of our disclosures based on the WEF IBC Stakeholder Capitalism Metrics.

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In this Global Annual Review, the terms PricewaterhouseCoopers, PwC, our, we and us are used to refer to the network of member firms of PricewaterhouseCoopers International Limited or, as the context requires, to one or more PwC member firms. For more information, see

Mike Davies

Mike Davies

Director, Global Corporate Affairs and Communications, PwC UK

Tel: +44 7803 974136


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Mike Davies

Director, Global Corporate Affairs and Communications, PwC United Kingdom

Tel: +44 7803 974136

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